Terms & Conditions

USING OUR WEBSITE REQUIRES ACCEPTANCE OF THE FOLLOWING:

1. The website www.mysteryrooms.in is owned and operated by Kickass Adventures. The company holds the right to amend or vary these terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice.

2. The hereinafter terms apply to the use by any visitor of the Mystery Rooms website and should be read carefully before any use.

3. The Mystery Rooms Experience does its best to supply you with the most current and accurate information on its website.

4. Mystery Rooms website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

5. You are not permitted to link to or use all or any part of Mystery Rooms website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

6. You accept that the Internet is not fully secure. Mystery Rooms will take all appropriate steps to protect the security of any payment and debit / credit card information though Mystery Rooms shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.

7. Mystery Rooms shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

COPYRIGHT & CONFIDENTIALITY

8. All names, designs and slogans used on the website, in any marketing and at the premises are the copyright of Mystery Rooms and its owners. No use or reproduction of any kind is allowed.

9. All players at Mystery Rooms by making a booking agree to undertake not to discuss, divulge or circulate any information regarding the content of the games or any other proprietary information. By playing the games, all players agree not to pass on this information or they will render themselves liable to prosecution under breach of confidentiality rules.

Refund Policy

At Mystery Rooms, we value our customers and want to ensure customer satisfaction with our escape room experiences. Please review the following guidelines regarding refunds for bookings.

1. Nonrefundable after Payment:

Once a booking has been made and payment has been completed using points, it becomes nonrefundable. Points used for the booking will not be returned to your account.

2. Change of Booking:

If you need to change your booking, you may do up to 24 hours before your scheduled time slot. Simply call us directly.

3. Rescheduling Within 24 Hours:

If you wish to reschedule your booking within 24 hours of the scheduled time slot, please contact our customer support team. We will do our best to accommodate your request, subject to availability. However, please be aware that rescheduling within this timeframe may not always be possible.

Cancellation:

Since prepaid bookings are nonrefundable, cancellations will not be eligible for a refund.

Exceptional Circumstances:

In certain exceptional circumstances, such as an unforeseen facility closure or a documented medical emergency, we may consider refund requests on a case-by-case basis. Please contact our customer support team with any such requests, providing relevant documentation or details, and we will assess your situation accordingly.

If you have any questions or require further assistance regarding our refund policy for bookings made with points, please don’t hesitate to reach out to our customer support team. We’re here to help!

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Mystery Rooms
India's No.1 Escape Rooms Brand
Mystery Rooms 
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